FAQ

We’re a one-stop shop for all your pet care needs! Our store serves dedicated pet parents with:

• Dogs: Food, treats, chew toys, and more
• Cats: Food, toys, treats, and accessories
• Birds: Toys, enclosures, and specialty items
• Fish & Aquatics: Coldwater food, air pumps, aquascaping rock, artificial plants, and aquarium backgrounds
• Small Animals & Reptiles: Enclosures, bedding, and home accessories

We treat your pets like family because we’re pet parents too! Our carefully curated selection focuses on premium products, secure packaging, and reliable delivery. We understand multi-pet households and make it easy to get everything your furry, feathery, and scaly friends need in one place.

Every product in our store is handpicked by our pet-loving team. We select items that meet our high standards for safety, durability, and pet satisfaction. From delicate aquarium backgrounds to sturdy dog toys, we ensure everything meets the quality your pets deserve.

Absolutely! Our extensive range includes specialized items like:

• Aquascaping rock and artificial plants for aquarium enthusiasts
• Coldwater-specific fish food
• Species-appropriate enclosures
• Premium bedding and home accessories
• Specialized chew toys and training aids

We offer multiple secure payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Orders enter our processing system quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if the order hasn’t entered the shipping process.

Standard Shipping – $12.95
• Delivery Time: 10-15 days after shipping
• Carriers: DHL or FedEx
• Perfect for when you need supplies relatively quickly

Free Shipping – Orders Over $50
• Delivery Time: 15-25 days after shipping
• Carrier: EMS
• Ideal for larger orders or when planning ahead

Your order goes through our careful process:

1. Order Processing (1-2 Business Days): Our team hand-picks and packs your items with the same care we’d give our own pets’ supplies
2. Secure Packaging: We use protective materials to ensure everything from delicate aquarium backgrounds to sturdy dog toys arrives in perfect condition
3. Carrier Handoff: We partner with trusted carriers (DHL, FedEx, EMS) known for their reliability

Yes! We understand many families care for multiple pets. Our shipping is designed to accommodate orders containing supplies for dogs, cats, birds, fish, and reptiles all in one delivery. Whether you’re ordering chew toys for your puppy and enclosures for your reptile, we’ll ensure everything arrives together whenever possible.

Absolutely! We provide tracking information for all orders so you can follow your package’s journey to your door. You’ll receive tracking details once your order ships.

We want you and your pets to be completely happy! Our easy return policy includes:

• 15-Day Return Window: You have 15 days from delivery to initiate a return
• Customer Satisfaction: If any product doesn’t meet your expectations, we’re here to help
• Simple Process: Contact our customer service team to start the return process

We understand that pets can be picky! While we can’t accept returns on opened food or treats for safety reasons, we’re happy to help you find alternatives that your pet will love. Contact our pet-loving team for personalized recommendations.

Our pet-loving customer service team is always ready to help! Reach us at:

• Email: [email protected]
• Response Time: We typically respond within 24 hours

Pet Supplies Sales
13005 Mills Edge Court
Louisville, US 40272